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Our return policy

We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so provided that the item(s) are unused and in perfect condition, complete with original packaging. Please note, we're unable to process exchanges.

You have 28 days from receipt of your order to return an unwanted item to us for a full refund.

All other terms and conditions related to returns and refunds apply.

We have now extended our returns period for Christmas. For orders placed after 1 November 2022, you'll have until 31 January 2023 to return your item to us.

How to return

For all returns, please complete the Return Code column on your Dispatch Note and include it inside your parcel. The goods must be returned unused and in perfect condition, complete with original packaging, so take care to ensure you have securely packaged up your return.

We do not offer a free returns service, so we ask that you use a fully tracked service with any reputable carrier. Please keep hold of your proof of postage receipt so you can ensure that your return reaches us successfully.

For any further assistance, please contact our Soho Support team directly.

Return FAQs