Cookie Policy

About this Policy 

This cookie policy ('Cookie Policy') describes the cookies that Soho Skin uses on its website (the 'Site') and the choices that you have. This Cookie Policy forms part of the privacy policy of Soho Skin) which provides more general information about our data processing. Please refer to the privacy notice for the relevant business for information about (i) the purposes for which we use your personal data and our lawful basis for processing it, (ii) how we protect your personal data, and (iii) your rights; and (iv) our obligations in relation to such use.

When you first visit the Site, you will be asked to consent to the use of cookies on the Site in accordance with this Cookie Policy and, if you accept, we will store them on your device. Some cookies require consent, whilst others (which are strictly necessary to provide you with a requested service) are required for the website to operate and therefore do not require your consent. 

Cookies and other technologies

A cookie is a piece of information, usually in the form of a text file, sent to your browser from a website and stored on your computer or device. Cookies can help websites recognise repeat users and allow the tracking of web usage behaviour. Cookies work by assigning a number to the user that has no meaning outside of the assigning website. For more details on cookies and similar technologies, please visit All About Cookies.

Cookies can be stored on your computer for different periods of time. 'Session cookies' only last for as long as the browser session and are deleted automatically once you close your browser. 'Persistent cookies' cookies survive after your browser is closed until a defined expiration date set in the cookie (as determined by the party placing it), and help recognise your computer when you open your browser and browse the internet again.

The Site uses first-party cookies (cookies set directly by us) as well as third-party cookies, as described below.

We also use pixel tags (usually in combination with cookies), from the third parties described below, to get information about your usage of the Site and our services. Pixel tags are a technology similar to cookies that can be embedded in online content, or within the body of an email for the purpose of tracking activity on websites (for example, to know when content has been shown to you), or to know when you have viewed particular content or a particular email message. For ease of reference, we also consider these pixel tags and similar technologies to be "cookies" in this Cookie Policy. 

To find out more information on how you can manage your preferences, please see the Your Choices section of this cookie policy. 

How do we use cookies and other technologies 

  • To enable secure login on the Site. 
  • To understand how you use the Site, for example, which pages you visit and/or how long you stay on a page. This can also include monitoring how visitors interact with pages in order to identify and remedy performance and functionality issues. 
  • To ensure security throughout our bookings processes. This includes bedroom, restaurant and event bookings. 
  • To deliver personalised recommendations to you. This includes showing you relevant content, events and bedroom booking offers. 
  • To deliver general or personalised marketing and service messages to you. 
  • Working with partners to deliver relevant advertising to you. 
  • Sending you email reminders to complete online booking journeys (e.g. product purchases).
  • Processing payments.

In order to fulfil these purposes, the types of personal data that the cookies will collect include:

  • [x] IP address 
  • [x] Membership ID and type
  • [x] Language and location settings
  • [x] Approximate location 
  • [x] Demographic information 
  • [x] Browser and device type 
  • [x] Mobile operating system information

Types of cookies used

We partner with a number of cookie providers who operate the cookies, which means helping us by arranging access to and storing of information collected through the use of cookies. They may have access to your personal data through the setting of cookies. To explain who our cookie providers are and what they do, please see the section "Cookie Providers" below which contains a general description of activities related to each provider. Further details about what specific cookies do can be found in the section "Individual Cookies" following this list. 

You can block or delete cookies which are not strictly necessary to provide you with a requested service by changing the browser settings as explained under the 'Your choices' section below or visiting the preference centre on our website.

 Cookie Providers

Google 

We use Google Analytics to help us understand how our visitors use the Site. Google, Inc (Google) will use information on our behalf to evaluate your use of the Site, compile reports on Site activity and data relating to use of the website.. Your IP address and other information collected by this cookie will be sent to, and stored by, Google on servers in the United States. To learn how Google uses data collected on our Site, visit policies.google.com/privacy/partners?hl=en-GB&gl=uk and developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.

You can opt out of these cookies in the preference centre. Alternatively, you can enable browser based opt out by downloading the Google Analytics Opt-out Browser Add-on for your current web browser at the following link: tools.google.com/dlpage/gaoptout?hl=en

Post Hog

Post Hog helps understand how visitors use the Site. Post Hog will use this information on our behalf to evaluate your use of the Site, compile reports on Site activity and data relating to use of the website. To learn more about how PostHog uses data collected on our Site, visit https://posthog.com/privacy#:~:text=PostHog%20uses%20cookies%20to%20help,and%20their%20Website%20access%20preferences

Hotjar

Hotjar helps us monitor and understand how visitors use the Site. It may record your activity on the website.

Intercom

Cookies from Intercom allow us to track usage across our Site. Expiration of these cookies depends on the cookies used (generally, between one week and one year). Learn more here: intercom.com/terms-and-policies#privacy

Bing

These analytics cookies, provided by Microsoft, Inc. are used to collect information about how visitors use our Site. The cookies collect information, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited. These cookies expire after one year. Learn more here: privacy.microsoft.com/en-gb/privacystatement

You can block or delete these cookies via your cookie settings on the preference centre. This is known as ‘domain level’ settings. You can also block or delete these cookies through your browser, as explained under the 'Your Choices' section below. 

OpenTable

We use OpenTable to give you the ability to make bookings online at our restaurants. The cookies from OpenTable allow us to provide this functionality. Learn more here: opentable.com/legal/privacy-policy

Empathy Broker

Our website may allow you to search for content on the Site. We use cookies from Empathy Broker to enable our search functionality. Expiration of these cookies depends on the cookies used (generally, these cookies last between one hour and three years). Learn more here: empathybroker.com/privacy-policy/

Spotify

Our website may embed playlists from Spotify. When visiting any of our pages with a Spotify playlist, these cookies may be presented. Expiration of these cookies depends on the cookies used (generally, between one day and two months). Learn more here: spotify.com/uk/legal/privacy-policy/

YouTube

Our website may embed videos or include links from YouTube. When visiting any of our pages with content from YouTube these cookies may be presented. Expiration of these cookies depends on the cookies used (generally, between six months–two years). Learn more here: policies.google.com/technologies/types

Vimeo

Our website may embed videos from Vimeo. When visiting any of our pages with content from Vimeo these cookies may be presented. They expire after two years. Learn more here: vimeo.com/privacy

Wufoo

We use Wufoo to build some of the forms on our website. The cookies from Wufoo allow us to use this functionality. Expiration of these cookies depends on the cookies used (generally, three months–one year). Learn more here: surveymonkey.com/mp/legal/privacy-policy/ 

Double Click 

Enables Google and its partners to serve ads to you based on your visit to our Site. Learn more about Google’s privacy practices here: google.com/intl/en/policies/privacy/. You can also prevent your data from being collected by DoubleClick on our Site by downloading and installing the DoubleClick Opt-out Browser Add-on for your current web browser at the following link: support.google.com/ads/answer/7395996.

 Individual cookies

Where the use of individual cookies involves transfers of your personal data from the UK or EEA to outside those jurisdictions we have added details of them to the "Purpose" column in the tables below. Cookies deployed on the Site are categorised under the following: 

Strictly necessary

We use cookies that are strictly necessary to provide you with services available through our Site and to use some of its features, such as the ability to log in and access secure areas, as well as the ability to make payments. These cookies are essential for using and navigating the Site. Without these cookies, basic functions of the Site would not work. We use session cookies to help our Site remember what you have selected on previous pages, avoiding the need to re-enter information. Because these cookies are strictly necessary to deliver the Site and our services, you cannot refuse them.

Cookie

Duration 

Operator

Purpose 

keep_alive

1 Hour 

Keep Alive.

The keep_alive cookie is used to maintain a user's session active on a website, preventing automatic logout during periods of inactivity.

secure_customer_sig

1 Year 

Shopify

Shopify sets this cookie to be used in connection with customer login.

localization

1 year 

Shopify

The localization cookie stores user preferences for language and region to provide a personalized browsing experience.

cart_currency

14 days 

Shopify

Shopify sets this cookie to remember the user’s country of origin and populate the correct transaction currency.

_tracking_consent

1 year 

Shopify

Shopify sets this cookie to store a user’s preferences if a merchant has set up privacy rules in the visitor’s region.

_cmp_a

1 day 

Shopify

The _cmp_a cookie is typically used for consent management, helping websites comply with legal requirements by storing user consent preferences.

shopify_pay_redirect

1 hour 

Shopify

Shopify sets this cookie to enable secure online payment and checkout.

_pay_session

session 

Shopify

Shopify sets this cookie to enable secure checkout and payment function on the website.

 

Performance  

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated which means that it is unlikely that you can be easily identified from it. If you do not allow these cookies we may not know when you have visited our site, and will not be able to monitor its performance.

Cookie 

Duration 

Operator

Purpose 

ak_bmsc

Persistent 

Akamai 

This cookie is associated with Akamai and is used to differentiate between traffic from humans and bots. 

bm_mi

Persistent 

Akamai 

This cookie is associated with Akamai and is used to differentiate between traffic from humans and bots.

_ga

Persistent 

(729 days)

Google, Inc.

This cookie is used by Google Analytics to store a random number as a client identifier. Used for counting website visitors, sessions and campaign data.

_ga_XXXXXXXXXX

Persistent 

(729 days)

Google, Inc.

This is a Google Analytics cookie used to store and track session metrics such as start time and user engagement. 

_ga_B7PDR27X7J

Persistent 

(729 days)

Google, Inc.

Google Analytics cookie 

__utmz

Persistent 

(182 days)

Google, Inc.

This is one a cookie set by the Google Analytics service which enables website owners to track visitor behaviour measure of site performance. This cookie identifies the source of traffic to the site - so Google Analytics identify where visitors came from when arriving on the site. 

__cfduid

Persistent 

(30 days)

Lucky Orange

This cookie is owned and managed by Lucky Orange – a web analytics company that provides data on how users interact with sites. 

_ga

Persistent 

(729 days)

Google, Inc.

This cookie is associated with Google Universal Analytics - a significant update to Google's commonly used analytics service. It is used to distinguish unique users by assigning a randomly generated number as a client identifier and is included in each page’s request in a site. It is also used to calculate visitor, session and campaign data for the sites analytics reports.

_utmv#########

Persistent 

(182 days)

Google, Inc.

This cookie is used by Google Analytics to store custom variable data for the visitor

__utmc

 

 

Session

Google, Inc.

This is a cookie set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. It is set to enable interoperability with the older versions of Google Analytics code. When used by Google Analytics this is always a Session cookie, ending when the user closes their browser. Where it is seen as a Persistent cookie it is therefore likely to be a different technology setting the cookie.

__utma

Persistent 

(729 days)

Google, Inc.

This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This distinguishes between users and sessions. It is used to calculate new and returning visitor statistics. The cookie is updated every time data is sent to Google Analytics. 

__utmt 

Session

Google, Inc.

This cookie is set by Google Analytics.  According to their documentation it is used to throttle the request rate for the service - limiting the collection of data on high traffic sites. It expires after 10 minutes

__utmb

Session

Google, Inc.

This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie determines new sessions and visits and expires after 30 minutes. The cookie is updated every time data is sent to Google Analytics. Any activity by a user within the 30 minute life span will count as a single visit, even if the user leaves and then returns to the site. A return after 30 minutes will count as a new visit. 

_gid

Persistent 

(182 days)

Google, Inc.

This cookie name is associated with Google Universal Analytics. It stores and updates a unique value for each page visited._

__ph_opt_in_out_phc_YgyPA9d8N8jvJcrSnB7uxJoDXh13866qOG1endRqzuD

Posthog 

This cookie is used to track whether the user opted in/out of Sohohouse Posthog analytics.

Post Hog helps understand how visitors use the Site. Post Hog will use this information on our behalf to evaluate your use of the Site, compile reports on Site activity and data relating to use of the website.

Post Hog

 

Posthog

PostHog helps understand how visitors use the Site. PostHog will use this information on our behalf to evaluate your use of the Site, compile reports on Site activity and data relating to the use of the website

Hotjar 

Persistent 

Hotjar

Hotjar helps us monitor and understand how visitors use the Site. It may record your activity on the website. 

_hjIncludedInPageviewSample

Persistent 

Hotjar

This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's page view limit. Prevents performance issues. 

Intercom 

Variable - Between one week and one year

Intercom

Cookies from Intercom allow us to track usage across most of our Site. Expiration of these cookies depends on the cookies used 

Bing 

Persistent – One year 

Microsoft 

These analytics cookies, provided by Microsoft Inc, are used to collect information about how visitors use our Site. The cookies collect information including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited 

 Functional 

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookie 

Duration

Operator

Purpose 

T

Session

Okta

This cookie stores the visual theme of the Okta login panel.

autolaunch_triggered

Persistent 

Okta

This cookie is used by Okta to automatically launch application after signing in the user

DT

Persistent 

(729 days) 

Okta

This cookie is used by Okta for remembering unique devices, for example for skipping 2FA for subsequent logins

i18n_redirected

Persistent

Digital House Web

This cookie is used by Digital House Web to store the user language and redirect them to appropriate URLs

ak_bmsc

Persistent 

Akami

This cookie is used by Akamai to distinguish traffic between humans and bots

bm_mi

Persistent

Akami

This cookie is associated with Akamai. It is used to analyse traffic to determine if it is automated traffic generated by bots or a human user

vuid

Persistent 

(729 days)

Vimeo

These cookies are used by the Vimeo video player on websites. 

Empathy Broker

Persistent 

(3 years)

Empathy Broker 

Many of our Sites allow you to search for content on the Site. We use cookies from Empathy Broker to enable our search functionality.

Spotify

Persistent 

(2 months)

Spotify 

Some of our websites embed playlists from Spotify. When visiting any of our pages with a Spotify playlist, these cookies may be presented

Dropbox

 

Persistent 

(5 years)  

Spotify

Our careers website allows you to upload files from Dropbox. Because we integrate Dropbox into our website, these cookies may be presented on some pages our website.

Vimeo

 

Persistent 

(2 years) 

Vimeo

Some of our websites embed videos from Vimeo. When visiting any of our pages with content from Vimeo these cookies may be presented

Wufoo

 

Persistent 

(1 year) 

Wufoo

We use Wufoo to build some of the forms on our websites. The cookies from Wufoo allow us to use this functionality

 

 Targeting cookies  

These cookies may be set through our site by our advertising partners. They are used to build a profile of your interests, enhance personalisation and show you relevant adverts. They are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookie

Duration 

Operator

Purpose 

_gat_UA-nnnnnnn-nn

Session

Google

Google Analytics Cookies 

_gat_UA-6883189-9

Session 

Google

- Google Analytics Cookies

TDCPM

Persistent 

(365 days)

TradeDesk

This cookie is owned by the TradeDesk. The main activity is to provide an advertisement serving platform. 

TDID

Persistent 

(365 days)

TradeDesk

This cookie is owned by TheTradeDesk. The main activity is to provide an advertisement serving platform. 

Flashtalkingad1

Persistent 

(730 days)

Flashtalking

This cookie is owned by Flashtalking. The main activity is to provide an advertisement serving platform. 

_fbp

Persistent 

(90 days)

Flashtalking

This cookie is owned by Flashtalking. The main activity is to provide advertisements. 

B

Persistent 

(365 days)

Yahoo

This cookie is owned by Yahoo. The main activity is to provide search and advertising functionality. 

A3

Persistent 

(365 days)

Yahoo

This cookie is owned by Yahoo. The main activity is to provide search and advertising functionality. 

Ar_debug

Persistent 

(364 days)

Pinterest

This cookie is owned by Pinterest. The main activity is to enable and provide social content sharing via our Sites. 

Facebook

Persistent 

(2 months)

Meta

Facebook helps you stay in touch with your network through your website/mobile application. Because we include a link for you to view our Facebook profiles via our Site, Facebook includes an advertising cookie on the Site. These cookies expire after two months. Learn more here: facebook.com/policies/cookies/

ATN

Persistent 

(730 days)

Atlas Solutions

This cookie is owned by Atlas Solutions (a Facebook owned product). The main activity is to provide targeting functionality via user’s web activity. 

Uuid2

Persistent 

(90 days)

AppNexus Inc. 

This cookie is owned by AppNexus Inc. The main activity is to provide online advertising technology services.  

anj

Persistent

(90 days)

AppNexus Inc. 

This cookie is owned by AppNexusInc. The main activity is to provide online advertising technology services. 

test_cookie

Google

This cookie is set by DoubleClick (which is owned by Google) to determine if the website visitor’s browser supports cookies. 

Enables Google and its partners to serve ads to you based on your visit to our Site. Learn more about Google’s privacy practices here: google.com/intl/en/policies/privacy/

 

Twitter

Twitter

Twitter provides real-time updates from across the globe on the latest trending stories, ideas and opinions from the Twitter accounts or hashtags that you choose to follow. We make it easier for you to share our website content over Twitter. Learn more here: twitter.com/en/privacy

rmuid

Persistent 

(365 days)

DC Storm

This cookie is owned by DC Storm, which provides third party analytics, tracking and tag management solutions. 

  

Your choices

Please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Site and you may not be able to benefit from the full functionality of the Site. Please note that the below information about your choice is in addition to your other rights described in the Soho Skin privacy notice which also apply in relation to the personal data collected by cookies. 

Preference centre

You may opt out , or opt in to, any cookies through our preference centre here . Changes may take up to 72 hours to come into effect.  

Browser based opt-out 

You can block or delete cookies by changing the browser settings, as explained under the 'Your choices' section below. The providers listed below also offer direct opt-out functionalities. Most browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance. Please see the links below for guidance on how to modify your web browser’s settings on the most popular browsers.

Cookie settings in Internet Explorer: support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

Cookie settings in Firefox: support.mozilla.com/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies

Cookie settings in Google Chrome: support.google.com/chrome/answer/95647?hl=en

Cookie settings in Safari

macOS: support.apple.com/en-gb/guide/safari/sfri11471/mac

Advertising specific opt-out

In addition to the methods above, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit aboutads.info/choices/ or youronlinechoices.com

Facebook: To opt out, please visit facebook.com/help/769828729705201

DoubleClick: You may opt out of personalised advertising by visiting Google’s Ads Settings at the following link: https://support.google.com/My-Ad-Center-Help/answer/12155764?hl=en-gb.

Domain based opt-out

You can opt out of cookies via the cookie banner placed on the landing page of our websites. Performance, functionality and targeting cookies have the opt out option which will be honoured once you set your chosen preferences. 

Again, please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Site and you may not be able to benefit from the full functionality of the Site.

CCPA opt out of sale 

If you are a California resident, the CCPA provides for the opt out of sale of personal data. Please use this form if you wish to do so https://sohohouseshorts.wufoo.com/forms/personal-data-request-form/

Changes

We may change the type of third-party service providers that place cookies on the Site and as a result amend this Cookie Policy from time to time. You will be notified of any changes to this Cookie Policy when you visit the Site. In addition, if additional consent is required, you will be notified and given the opportunity to amend your preferences in compliance with applicable laws. 

Contact us

If you have any questions or concerns, please contact Soho Skin at  support@sohoskin.com.

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