Our return policy

We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so provided that the item(s) are unused and in perfect condition, complete with original packaging. Please note, we're unable to process exchanges.

You have 28 days from receipt of your order to return an unwanted item to us for a full refund.

All other terms and conditions related to returns and refunds apply.

How to return

For all returns, please complete the Return Code column on your Delivery Note or Commercial Invoice and include it inside your parcel. The goods must be returned unused and in perfect condition, complete with original packaging, so take care to ensure you have securely packaged up your return.

We include a DPD free returns label inside all of our UK mainland orders. Simply attach the pre-paid label to the front of your parcel and take your return to any DPD drop-off point.

For our customers outside of the UK mainland, we do not offer a free returns service so we ask that you use a fully tracked service with any reputable carrier.

Please note that we cannot accept responsibility for lost returns packages, so please keep hold of your proof of postage receipt to ensure that your return reaches us successfully.

For any further assistance, please contact our Soho Support team.

Return FAQs

UK, EU and ROW:

Soho Skin Returns, Rhenus Warehousing Solutions, Site 210 Unit 1, Discovery Way, Nuneaton, CV10 7PH.