Returns

Our return policy

We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so provided that the item(s) are unused and in perfect condition, complete with original packaging. Please note, we're unable to process exchanges.

You have 28 days from receipt of your order to return an unwanted item to us for a full refund.

All other terms of sale related to returns and refunds apply.

How to return

For all returns, please complete the Return Code column on your Delivery Note or Commercial Invoice and include it inside your parcel. The goods must be returned unused and in perfect condition, complete with original packaging, so take care to ensure you have securely packaged up your return.

We include a free returns label inside all of our UK mainland orders. Simply attach the pre-paid label to the front of your parcel and take your return drop-off point.

For our customers outside of the UK mainland, we do not offer a free returns service so we ask that you use a fully tracked service with any reputable carrier.

Please note that we cannot accept responsibility for lost returns packages, so please keep hold of your proof of postage receipt to ensure that your return reaches us successfully.

For any further assistance, please contact our team on support@sohoskin.com

Returns address:

Soho Skin Returns, Rhenus Warehousing Solutions, Site 210 Unit 1, Discovery Way, Nuneaton, CV10 7PH.

UK Shipping

We are currently shipping all UK orders free of charge through DPD.

Europe Shipping

We currently deliver to the following countries:
Austria, Andorra, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, Norway Poland, Portugal, Romania, Slovakia, Slovenia, Sweden and Ukraine.

Destination	Service	Duration	Price
EU	DHL	7-11 working days	£19.99

Please note, we're temporarily unable to ship orders to Spain, Italy, or Greece - we apologise for any inconvenience.

EU FAQs

Customers placing orders for delivery to EU destinations will be the importer of record in the EU country of destination. By placing orders for EU delivery, customers agree that Soho Home will pay all applicable import taxes and duties prior to the delivery of goods on behalf of the customer. There will be no further payable amount owed by the customer once the order is placed.

If you are a business customer outside the UK and need further tax-relevant information for your order, please don't hesitate to contact our support team at support@sohoskin.com.

International shipping

For delivery to the rest of the world, we offer the following options:

Destination	Service	Duration	Price
Switzerland	DHL - standard	5-10 working days	£35
UAE	DHL - standard	5-10 working days	£35
Japan, Hong Kong, and Singapore	DHL - standard	5-10 working days	£35
South Korea	DHL - standard	5-10 working days	£35
Australia	DHL - standard	5-10 working days	£35
New Zealand	DHL - standard	5-10 working days	£35

Tax & duties

EU

There will be no further payable amount owed by the customer once the order is placed.

International

We ship all international orders outside of the EU on a 'Delivered At Place' (DAP) basis.

Your order may be subject to charges or fees imposed by your local customs authority. Payment of these will be necessary to release your items from customs on arrival.

Please note that we have no control over these charges and cannot predict their amount or offer a refund for them.

We recommend that you contact your local customs office for details on how these charges are assessed and applied to your delivery.