UK, EU and ROW:
Soho Skin Returns, Rhenus Warehousing Solutions, Site 210 Unit 1,
Discovery Way, Nuneaton, CV10 7PH.
Our return policy
We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so provided that the item(s) are unused and in perfect condition, complete with original packaging. Please note, we're unable to process exchanges.
You have 28 days from receipt of your order to return an unwanted item to us for a full refund.
All other terms and conditions related to returns and refunds apply.
How to return
For all returns, please complete the Return Code column on your Delivery Note or Commercial Invoice and include it inside your parcel. The goods must be returned unused and in perfect condition, complete with original packaging, so take care to ensure you have securely packaged up your return.
We include a DPD free returns label inside all of our UK mainland orders. Simply attach the pre-paid label to the front of your parcel and take your return to any DPD drop-off point.
For our customers outside of the UK mainland, we do not offer a free returns service so we ask that you use a fully tracked service with any reputable carrier.
Please note that we cannot accept responsibility for lost returns packages, so please keep hold of your proof of postage receipt to ensure that your return reaches us successfully.
For any further assistance, please contact our Soho Support team.
Return FAQs
We hope that you will be happy with your order. If you wish to
return something to us for a refund, you may do so within 28 days
of receipt provided that the item is unused and in perfect
condition, complete with its original packaging.
Please note that if you have purchased your products via one of our
stockists or health clubs, you will need to arrange your return
with them directly.
We are unable to offer exchanges on any purchases.
For all returns, please complete the Return Code column on your
Dispatch Note and include it inside your parcel.
The goods must be returned unused and in perfect condition,
complete with the original packaging, so take care to ensure you
have securely packaged up your return.
We include a DPD Free Returns Label inside all our UK orders.
Simply attach the pre-paid returns label to the front of your
parcel and take your parcel to any DPD Drop Off shop.
For our customers outside of the UK, we do not offer a free returns
service. Please use a fully tracked service with any reputable
carrier to ensure your parcel reaches us, as a return is your
responsibility.
Please keep hold of your proof of postage receipt so you can ensure
that your return reaches us successfully.
For any further assistance, please contact our Soho Support team directly.
We're sorry you've experienced an issue with your online order.
If you need to return your items owing to defects or an incomplete
or incorrect delivery, please contact our Soho
Support team directly.
If possible, please also take clear photos that show the issue, so
we can resolve it as efficiently as possible.
There is a very limited window where we may be able to cancel your order prior to dispatch. If you would like to cancel your order, please contact our Soho Support team.