Delivery

When your order leaves our warehouse you will be sent a Dispatch Confirmation email, which has your Soho Skin tracking number.

Click 'Track your order' to view the delivery status of your order.

You can also visit the carrier's dedicated tracking site for more information.

For UK orders shipped with DPD, click here.

For orders to Europe and the rest of the world shipped with DHL, click here.

If you have not received a Dispatch Confirmation email within five working days, please get in touch with our Soho Support team.

For orders shipped within the UK, DPD will not require a signature for delivery and may leave your parcel with a neighbour.

Once you receive your tracking number, you will be able to amend your delivery preferences with DPD directly either online or via the MyDPD app.

For orders shipped outside of the UK, once you receive your tracking number you will be able to amend your delivery preferences with DHL online.

Your Soho Skin order will be delivered as below:

UK orders are shipped with DPD and delivered Monday to Friday, 8am to 6pm.

DPD will make one attempt to deliver to your chosen address, after which your order will be taken to a neighbour or a local Pickup parcelshop. You will have seven days to collect your order before it is returned to us.

EU and international orders are shipped with DHL and delivered Monday to Friday, 9am to 5.30pm.

Please note that delivery will not be attempted on public holidays.

Our shipping partners may return your parcel to us if the address is incorrect, incomplete or there have been multiple failed delivery attempts.

We ask that you ensure your address details are entered correctly when checking out. If you do spot a mistake once your order has been placed, please contact our Soho Support team and they will do their best to assist you.

If we are unable to deliver your parcel, it will be returned to our warehouse. We will process your order as a return and issue you with a full refund.

Please note that we are unable to re-ship packages that are returned to us as undeliverable.

Customers placing orders for delivery to EU destinations will be the importer of record in the EU country of destination. By placing orders for EU delivery, customers agree that Soho Home will pay all applicable import taxes and duties prior to the delivery of goods on behalf of the customer. There will be no further payable amount owed by the customer once the order is placed.

If you are a business customer outside the UK and need further tax-relevant information for your order, please don't hesitate to contact our Soho Support team (link).

We ship all international orders on a 'Delivered at Place' (DAP) basis.

Your order may be subject to charges or fees imposed by your local customs authority. Payment of these will be necessary to release your items from customs on arrival.

Please note that we have no control over these charges and cannot predict their amount or offer a refund for them.

We recommend that you contact your local customs office for details on how these charges are assessed and applied to your delivery.

If you're based in Bulgaria, Czech Republic, Lithuania or Romania, you will be required to register for and provide your EORI number to DHL so that your parcel can be cleared through customs and delivered successfully.

For customers based in Portugal, you will be required to provide DHL with your Personal ID number.