When your order leaves our warehouse you will be sent a Dispatch
Confirmation email, which has your Soho Skin tracking number.
Click 'Track your order' to view the delivery status of your
order.
You can also visit the carrier's dedicated tracking site for more
information.
For UK orders shipped with DPD, click here.
For orders to Europe and the rest of the world shipped with DHL,
click here.
If you have not received a Dispatch Confirmation email within five
working days, please get in touch with our Soho
Support team.
UK shipping
For delivery within the UK, we offer the following options:
| Destination | Service | Duration | Price |
|---|---|---|---|
| UK mainland | DPD - standard |
2-4 working days |
Free on all orders for a limited time |
| UK mainland | DPD - Pre 12pm | Next day if ordered before 1pm on Thursday* | £12.00 |
| Highlands & Islands |
DPD - standard |
2-5 working days |
£4.95, free on orders over £100 |
DPD premium services
Our pre-10am, pre-12pm and weekend delivery options are not available in remote areas such as Aberdeen, Argyll, and the Northern Highlands.
*For Pre-10am and Pre 12pm delivery, orders placed between 1pm on Fridays and 1pm on Mondays will be delivered on the following Tuesday.
EU shipping
Customers placing orders for delivery to EU destinations will be the importer of record in the EU country of destination. By placing orders for EU delivery, customers agree that Soho Skin will pay all applicable import taxes and duties prior to the delivery of goods on behalf of the customer (DDP). There will be no further payable amount owed by the customer once the order is placed.
For delivery to within Europe, we offer the following options:
| Destination | Service | Duration | Price |
| Belgium, France, Ireland, Luxembourg, Netherlands, and Sweden | DHL - standard |
3-5 working days |
£4.95 |
| Austria, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Germany, Hungary, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, and Slovenia |
DHL - standard |
3-5 working days | £5.95 |
Please note, we're temporarily unable to ship orders to Italy, Spain or Greece - we apologise for any inconvenience.
International shipping
For delivery to the rest of the world, we offer the following options:
| Destination | Service | Duration | Price |
|---|---|---|---|
| Switzerland | DHL - standard | 4-6 working days | £6.95 |
| UAE |
DHL - standard |
4-8 working days | £7.95 |
| Asia (including India, Hong Kong, and Singapore) |
DHL - standard |
4-8 working days | £12.95 |
| South America |
DHL - standard |
4-8 working days | £49.95 |
| Australia and New Zealand |
DHL - standard |
4-8 working days | £15.95 |
Tax and duties
Customers placing orders for delivery to EU destinations will be the importer of record in the EU country of destination. By placing orders for EU delivery, customers agree that Soho Home will pay all applicable import taxes and duties prior to the delivery of goods on behalf of the customer. There will be no further payable amount owed by the customer once the order is placed.
If you are a business customer outside the UK and need further tax-relevant information for your order, please don't hesitate to contact our Soho Support team.
We ship all international orders on a 'Delivered at Place' (DAP) basis.
Your order may be subject to charges or fees imposed by your local customs authority. Payment of these will be necessary to release your items from customs on arrival.
Please note that we have no control over these charges and cannot predict their amount or offer a refund for them.
We recommend that you contact your local customs office for details on how these charges are assessed and applied to your delivery.
Delivery FAQs
For orders shipped within the UK, DPD will not require a
signature for delivery and may leave your parcel with a
neighbour.
Once you receive your tracking number, you will be able to amend
your delivery preferences with DPD directly either online or via
the MyDPD app.
For orders shipped outside of the UK, once you receive your
tracking number you will be able to amend your delivery preferences
with DHL online.
Your Soho Skin order will be delivered as below:
UK orders are shipped with DPD and delivered Monday to Friday, 8am
to 6pm.
DPD will make one attempt to deliver to your chosen address, after
which your order will be taken to a neighbour or a local Pickup
parcelshop. You will have seven days to collect your order before
it is returned to us.
EU and international orders are shipped with DHL and delivered
Monday to Friday, 9am to 5.30pm.
Please note that delivery will not be attempted on public
holidays.
Our shipping partners may return your parcel to us if the address
is incorrect, incomplete or there have been multiple failed
delivery attempts.
We ask that you ensure your address details are entered correctly
when checking out. If you do spot a mistake once your order has
been placed, please contact our Soho Support
team and they will do their best to assist you.
If we are unable to deliver your parcel, it will be returned to our
warehouse. We will process your order as a return and issue you
with a full refund.
Please note that we are unable to re-ship packages that are
returned to us as undeliverable.
Customers placing orders for delivery to EU destinations will be
the importer of record in the EU country of destination. By placing
orders for EU delivery, customers agree that Soho Home will pay all
applicable import taxes and duties prior to the delivery of goods
on behalf of the customer. There will be no further payable amount
owed by the customer once the order is placed.
If you are a business customer outside the UK and need further
tax-relevant information for your order, please don't hesitate to
contact our Soho Support team (link).
We ship all international orders on a 'Delivered at Place' (DAP)
basis.
Your order may be subject to charges or fees imposed by your local
customs authority. Payment of these will be necessary to release
your items from customs on arrival.
Please note that we have no control over these charges and cannot
predict their amount or offer a refund for them.
We recommend that you contact your local customs office for details
on how these charges are assessed and applied to your delivery.
If you're based in Bulgaria, Czech Republic, Lithuania or
Romania, you will be required to register for and provide your EORI
number to DHL so that your parcel can be cleared through customs
and delivered successfully.
For customers based in Portugal, you will be required to provide
DHL with your Personal ID number.