When your order leaves our warehouse you will be sent a Dispatch
Confirmation email, which has your Soho Skin tracking number.
Click 'Track your order' to view the delivery status of your
order.
You can also visit the carrier's dedicated tracking site for more
information.
For US and Canadian orders shipped with Fedex, click here.
If you have not received a Dispatch Confirmation email within five
working days, please get in touch with our Soho
Support team.
US shipping
For shipping within the United States, we offer the following options:
| Destination | Service | Duration | Price |
|---|---|---|---|
| US | FedEx - standard | 5-7 working days | Free on all orders for a limited time |
| US | FedEx - premium | 2-3 working days | $15 |
| US Territories - Regions including, but not limited to: Puerto Rico, Guam, and the US Virgin Islands. |
FedEx - standard |
10-15 working days | Free on all orders for a limited time |
Please note, orders to US territories are shipped on a Delivered at Place (DAP) basis and may be subject to additional handling charges.
Your order will be delivered Monday to Saturday, between 9am and 8pm (to businesses by 4.30pm).
Outlying regions may take a little longer - please check your tracking information for your estimated delivery date.
*Public holidays may affect the dispatch and delivery of your order by up to two working days. Please see your tracking information for your estimated delivery date.
Canada shipping
For shipping to Canada, we offer the following options:
| Destination | Service | Duration | Price |
|---|---|---|---|
| Canada | FedEx - standard | 10-15 working days | Free on all orders for a limited time |
Please note, orders to Canada are shipped on a Delivered at Place (DAP) basis and may be subject to additional handling charges.
Tax and duties
Please note that we ship all orders to Canada and US territories on a Delivered at Place (DAP) basis.
Your order may be subject to charges or fees imposed by your local customs authority. Payment of these will be necessary to release your items from customs on arrival.
Please note that we have no control over these charges and cannot predict their amount or offer a refund for them.
We recommend that you contact your local customs office for details on how these charges are assessed and applied to your delivery.
Delivery FAQs
For orders shipped within the United States and Canada, Fedex will not require a signature for delivery and may leave your parcel in a safe place if deemed appropriate.
Your Soho Skin order will be delivered as below:
US and Canadian orders are shipped with Fedex and delivered Monday
to Saturday, 9am to 8pm (businesses by 4.30pm).
Please note that delivery will not be attempted on public
holidays.
Our shipping partner may return your parcel to us if the address is
incorrect, incomplete or there have been multiple failed delivery
attempts.
We ask that you ensure your address details are entered correctly
when checking out. If you do spot a mistake once your order has
been placed, please contact our Soho Support
team and they will do their best to assist you.
If we are unable to deliver your parcel, it will be returned to our
warehouse. We will process your order as a return and issue you
with a full refund.
Please note that we are unable to re-ship packages that are
returned to us as undeliverable.
We ship orders to Canada and US territories on a 'Delivered at
Place' (DAP) basis.
Your order may be subject to charges or fees imposed by your local
customs authority. Payment of these will be necessary to release
your items from customs on arrival.
Please note that we have no control over these charges and cannot
predict their amount or offer a refund for them.
We recommend that you contact your local customs office for details
on how these charges are assessed and applied to your delivery.
If you're based in Bulgaria, Czech Republic, Lithuania or
Romania, you will be required to register for and provide your EORI
number to DHL so that your parcel can be cleared through customs
and delivered successfully.
For customers based in Portugal, you will be required to provide
DHL with your Personal ID number.